At BeExtra, we’re committed to creating a bold, positive, and inclusive space for everyone. If something hasn’t met your expectations or you’ve experienced an issue, we want to hear from you. Your feedback helps us grow, improve, and do better—for you and our entire community.
How to Submit a Complaint
Please email us at:
📩 info@beextra.co.uk
Subject line: Complaint
Include the following details if possible:
- A clear description of the issue
- The date it occurred
- Any relevant information or screenshots
- Your preferred contact details (optional)
What Happens Next?
- We aim to acknowledge your complaint within 3 working days
- A full response or resolution will be provided within 10 working days
- If additional time is needed, we’ll keep you updated
We appreciate you taking the time to reach out.
At BeExtra, we don’t just talk about doing better—we mean it.